GE Vault 
Privacy Policy

GE Vault respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit the GE Vault website, contact us, make an enquiry or use our services.
GE Vault is operated by GE Holdings Ltd (“GE Vault”, “we”, “us” or “our”).
For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, GE Holdings Ltd is the data controller responsible for your personal information.
1. Information we may collect
The information we collect will depend on how you interact with GE Vault.

This may include:

• Your name

• Email address

• Telephone number

• Postal address, where relevant

• Details about your vehicle

• Vehicle registration details, where required

• Information you provide when making a vehicle storage or service enquiry

• Details relating to services you request from us

• Details of communications between you and GE Vault

• Your marketing preferences

• Payment, transaction or billing information where required to provide our services

• Technical information about your use of our website, such as your IP address, browser type, device information and website activity

• Any other information you choose to provide to us

If you become a GE Vault customer, we may need to collect additional information that is reasonably necessary to establish, manage and provide our services to you.
 
2. How we collect your information
We may collect personal information when you:

• Complete an enquiry or contact form on our website

• Contact us by telephone or email

• Request information about GE Vault or our services

• Request a quotation

• Arrange a visit to GE Vault

• Arrange for a vehicle to be stored with us

• Purchase or request an additional service

• Become a GE Vault customer

• Choose to receive marketing communications from us

• Interact with our website

 
Certain technical information may also be collected automatically when you use our website through cookies and similar technologies.
Further information about this can be found in our Cookie Policy.

3. How we use your personal information
We will only use your personal information where we have a lawful reason to do so.
We may use your information to:

• Respond to your enquiry

• Provide quotations or information about our services

• Arrange visits, appointments or vehicle intake

• Establish and manage your relationship with GE Vault

• Provide vehicle storage and other services you have requested

• Communicate with you regarding your vehicle or services

• Process payments and maintain appropriate financial records

• Maintain customer and business records

• Provide customer support

• Manage vehicle collection, delivery or other additional services where requested

• Improve our website, services and customer experience

• Understand how visitors use our website

• Maintain the security of our website, premises, customers and business

• Prevent and detect fraud or other unlawful activity

• Establish, exercise or defend legal claims

• Comply with legal, regulatory, accounting and tax obligations

• Send marketing communications where we have an appropriate lawful basis to do so

 
We will not use your personal information for purposes that are incompatible with those for which it was originally collected unless permitted or required by law.

4. Our lawful bases for processing
UK data protection law requires us to have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on one or more of the following:
Contract
We may process your personal information where it is necessary to enter into or perform a contract with you.
For example, if you become a GE Vault customer, we need certain information to provide and administer your vehicle storage services.
Steps before entering into a contract
We may process your information where necessary to take steps at your request before entering into a contract.
This may include responding to an enquiry, discussing your requirements or providing a quotation.

Legitimate interests
We may process personal information where necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
This may include operating and improving our business, responding to customers, protecting our premises and systems, maintaining appropriate records and understanding how our services are used.

Consent
Where required, we may ask for your consent before processing your information.
This may apply to certain marketing communications and the use of non-essential cookies or tracking technologies.
Where we rely on consent, you can withdraw it at any time.
Legal obligation
We may process or retain information where necessary to comply with our legal, regulatory, tax, accounting or other statutory obligations.

5. Marketing communications
We may occasionally wish to contact you with information about GE Vault, our services, events, news or offers that may be relevant to you.
We will only send electronic marketing communications where we have an appropriate lawful basis and will obtain consent where the law requires us to do so.
Where you are given the option to consent to marketing, choosing not to do so will not affect your ability to make an enquiry or become a GE Vault customer.
You can change your preferences or unsubscribe from marketing communications at any time by:

• Using the unsubscribe option included within an applicable marketing communication; or

• Contacting us at gevault@ge-servicesltd.com

Opting out of marketing will not prevent us from contacting you about an existing enquiry, contract, vehicle or service where that communication is necessary.

6. Cookies and website analytics
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help a website operate effectively, remember preferences and provide information about how the website is being used.
Some cookies may be strictly necessary for our website to function.
Other cookies, such as analytics or advertising cookies, will only be used where we have an appropriate lawful basis and, where required, you have provided your consent.
Where applicable, you will be given the opportunity to manage your cookie preferences through the cookie controls provided on our website.
Further information about the cookies used by GE Vault should be provided in our Cookie Policy.

7. Sharing your personal information
GE Vault does not sell your personal information.
We may share personal information with carefully selected third parties where reasonably necessary to operate our business or provide services to you.
These may include:

• Website and IT service providers

• Hosting and technology providers

• Payment and financial service providers

• Accountants, insurers, solicitors and other professional advisers

• Marketing and advertising service providers

• Vehicle transportation, valeting, maintenance or other service providers where you have requested an associated service

• Other companies within our corporate group where there is a legitimate and lawful reason to do so

• Government bodies, regulators, courts, law enforcement agencies or other authorities where disclosure is required or permitted by law

Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that information is handled securely and in accordance with applicable data protection legislation.

8. International transfers
Some third-party technology providers may store or process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate measures to ensure it receives an appropriate level of protection in accordance with UK data protection law.
This may include relying on an adequacy decision or using approved contractual safeguards where appropriate.

9. How long we keep your information
We will only retain your personal information for as long as reasonably necessary for the purposes for which it was collected.
The appropriate retention period will depend on factors including:

• The nature of the information

• The reason it was collected

• Whether you are an existing or former customer

• Legal, accounting and regulatory requirements

• Whether the information may be required to establish or defend a legal claim

Information relating to contracts, transactions and customers may need to be retained after your relationship with GE Vault ends in order to meet our legal and business obligations.
When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it appropriately.

10. Keeping your information secure
We take the security of personal information seriously.
We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
Access to personal information is restricted to employees, contractors and service providers who reasonably require access for legitimate business purposes.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

11. Your data protection rights
Under UK data protection legislation, you may have a number of rights in relation to your personal information.
Depending on the circumstances, these may include the right to:

• Access personal information we hold about you

• Correct information that is inaccurate or incomplete

• Request deletion of your personal information in certain circumstances

• Restrict processing of your information in certain circumstances

• Object to certain types of processing, including direct marketing

• Request data portability for certain information

• Withdraw consent at any time where we rely on consent to process your information

These rights are subject to certain legal conditions and exemptions.
You will not normally be required to pay a fee to exercise your data protection rights.
We may need to request information from you to confirm your identity before responding to a request. This is an appropriate security measure designed to ensure personal information is not disclosed to someone who does not have the right to receive it.
To exercise any of these rights, please contact us at gevault@ge-servicesltd.com.

12. Third-party websites
Our website may contain links to websites or services operated by third parties.
We do not control those third-party websites and are not responsible for their privacy practices.
We recommend reviewing the privacy policy of any third-party website before providing personal information to it.

13. Children’s privacy
GE Vault’s services are not directed towards children, and we do not knowingly seek to collect personal information from children through our website.
If we become aware that personal information relating to a child has been provided to us unnecessarily, we will take appropriate steps in accordance with applicable data protection legislation.

14. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, business practices or legal obligations.
Any updated version will be published on the GE Vault website and the “last updated” date at the top of this policy will be amended accordingly.
We recommend reviewing this page periodically to remain informed about how we handle personal information.

15. Contact us
If you have any questions about this Privacy Policy, how GE Vault uses your personal information or would like to exercise any of your data protection rights, please contact:
GE Holdings Ltd trading as GE Vault
Email: gevault@ge-servicesltd.com

16. Making a complaint
If you have concerns about the way we collect or use your personal information, please contact us in the first instance so that we have an opportunity to address your concerns.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.
Information about your rights and how to make a complaint is available directly from the Information Commissioner’s Office.